Customer Satisfaction & Feedback

Have you seen our new Customer Satisfaction Feedback survey?

iso-customer-satisfaction-and-feedback

No? Well it’s on our website waiting for your response, so take a couple of minutes at the most to fill it in and send it back. We welcome positive and negative feedback because, while positive feedback is very nice to get, negative feedback gives us the opportunity to improve. We want to keep our customers.

Our Continual Improvement System ensures we review, discuss and request feedback about all documents and systems we supply on a regular basis to make sure that they are fit for purpose. Which enables our customers management systems to be fit for purpose and easy to understand.

Our auditors are taught to work using our approach to compliance through training, using the ‘carrot’ approach. We strongly believe that the ‘stick’ approach hurts our customers and therefore hurts us. We are here to help!

It is very rare that a customer leaves our service, some are now due retirement presents!

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